At wolGlow, we want you to feel confident in your purchase. Due to the nature of skincare products, we maintain the following return policy.

1. Return Eligibility

We accept returns under the following conditions:

• Return request must be made within 14 days of delivery
  
• Item must be unused, unopened, and in original packaging
  
• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-refundable:

• Opened or used skincare products
  
• Items marked as Final Sale
  
• Gift cards
  
• Promotional or free items

3. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery
  
• Provide photos of the item and packaging

We will offer one of the following:

• Replacement
  
• Store credit
  
• Refund (if replacement is unavailable)

4. Return Process

To initiate a return:

• Email us at [team@k-wolglow.com] with your order number
  
• Wait for return approval and instructions
  
• Ship the item back to the provided address

Important:

• Unauthorized returns may be refused
  
• Customer is responsible for return shipping costs unless the error is ours
  

5. Refunds

• Refunds are processed after inspection of returned items
  
• Approved refunds will be issued to the original payment method
  
• Processing time: 5–10 business days

Shipping costs are non-refundable.

6. Exchanges

We do not offer direct exchanges. Please return the item and place a new order.

7. Chargebacks and Payment Disputes

If you experience an issue, please contact us before initiating a chargeback.

Unauthorized chargebacks may result in:

• Account suspension
  
• Refusal of future orders
  
• Submission of evidence to payment providers