1. Processing Time

• Orders are processed within 1–3 business days
  
• Orders are not processed on weekends or holidays

2. Shipping Rates and Delivery Times

Shipping rates are calculated at checkout.

Estimated delivery times:

• Standard Shipping: 3–7 business days (U.S.)
  
• Expedited Shipping: 1–3 business days

Delivery times are estimates and not guaranteed.

3. Shipping Carriers

We use trusted carriers such as:

• USPS
  
• UPS
  

Carrier selection may vary based on location and availability.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

5. Lost or Stolen Packages

wolGlow is not responsible for packages that are:

• Marked as delivered but not received
  
• Lost due to incorrect address provided by the customer

If this occurs, please contact the shipping carrier directly.

6. Incorrect Address

• Customers are responsible for entering the correct shipping address
  
• Orders returned due to incorrect address may incur reshipping fees

7. Delays

We are not responsible for delays caused by:

• Shipping carriers
  
• Weather conditions
  
• Customs (for international orders)