Shipping policy
1. Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or holidays
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days (U.S.)
- Expedited Shipping: 1–3 business days
Delivery times are estimates and not guaranteed.
3. Shipping Carriers
We use trusted carriers such as:
- USPS
- UPS
Carrier selection may vary based on location and availability.
4. Order Tracking
Once your order ships, you will receive a tracking number via email.
5. Lost or Stolen Packages
wolGlow is not responsible for packages that are:
- Marked as delivered but not received
- Lost due to incorrect address provided by the customer
If this occurs, please contact the shipping carrier directly.
6. Incorrect Address
- Customers are responsible for entering the correct shipping address
- Orders returned due to incorrect address may incur reshipping fees
7. Delays
We are not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Customs (for international orders)